Refund & Return Policy

1. Digital Goods Notice & Finality of Sales

Byiora distributes non-tangible, digital products (including digital gift cards, game activation codes, and direct in-game top-ups). Due to the nature of digital goods, codes can be redeemed immediately upon delivery and in-game currencies are permanently credited to game servers. Consequently, all sales are final once a digital code has been delivered or an in-game top-up has been credited.

2. Direct-to-Account & In-Game UID Top-Ups

• Customer Accuracy: Customers are solely responsible for providing accurate Player IDs (UID), Zone/Server IDs, or required account credentials.
• Irreversible Fulfillment: Once in-game items or currencies have been successfully credited to the player details submitted, the transaction is irreversible and cannot be canceled, refunded, or transferred.
• Unfulfilled Orders: If an order cannot be processed due to invalid or unverified account identifiers, fulfillment will be placed on hold until corrected details are provided, or a full refund will be issued upon request.

3. Incomplete Payments & Underpayments

Orders are fulfilled exclusively upon receipt of the full invoiced amount:

• If a payment received is less than the required order total, automated fulfillment will be held.
• Customers may contact support to complete the outstanding balance to release the order.
• Alternatively, customers may request a refund of the underpaid amount, which will be processed back to the originating payment source within standard banking processing times.

4. Promotional Codes & Discounted Orders

Where an order placed with a promotional code or voucher is eligible for cancellation or refund:

• The refund amount will strictly equal the actual monetary amount paid by the customer.
• Promotional discounts, coupons, and vouchers carry zero cash surrender value and are not refundable as cash.
• If an order is canceled due to an inventory shortage on Byiora's part, customer support may reissue a promotional voucher where applicable.

5. Delayed & Expired Payment Sessions

Electronic payment sessions must be completed within the active checkout window. If payment is completed after a session has expired, the order is subject to manual verification. Upon verifying settlement, Byiora will either fulfill the order or issue a full refund to the customer.

6. Non-Refundable Circumstances

Refunds or exchanges will not be granted under the following circumstances:

• Change of mind or accidental purchases.
• Purchasing products for an incorrect platform, operating system, or geographical region.
• Device or hardware incompatibility.
• Suspensions, penalties, or bans applied to the customer's gaming account by third-party game publishers.
• Incorrect player or account details entered by the customer where fulfillment has completed.

7. Eligible Circumstances for Refund or Replacement

A replacement or refund may be issued under the following conditions:

• Defective Code: The delivered digital code is proven to have been invalid or redeemed prior to the timestamp of dispatch.
• Unfulfillment: Payment was successfully received, but Byiora is unable to fulfill the digital product due to stock unavailability or technical disruption.

8. Verification & Claim Procedure

Claims regarding defective keys or unfulfilled orders must be submitted to support@byiora.com.np within 24 hours of purchase, including:

• The relevant Order ID and Payment Reference.
• Clear, uncropped screenshots showing the redemption error on the official platform.
• Claims are subject to verification with authorized distribution channels. If publisher records show redemption occurred after delivery, the claim will be denied.

9. Payment Disputes & Abuse

Filing fraudulent disputes, chargebacks, or false defect claims after receiving valid digital goods is considered a violation of our terms. Byiora reserves the right to terminate accounts, restrict future purchases, and take appropriate legal measures in accordance with the Electronic Transactions Act, 2063.

10. Customer Support

For questions regarding orders, payments, or product redemption, please contact our support team at support@byiora.com.np.